Privacy policy

Last updated: November 20, 2025

Southside Communications Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it secure.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

1. Information we collect

We collect only the personal information we need to communicate with you and deliver our services. This may include:

  • contact information (name, email address, phone number)
  • information you provide through our contact form
  • information contained in files or documents you send us for editing or consultation
  • business or organization details relevant to your project

Our website is built on Shopify, which automatically collects limited technical data, such as IP address, browser type, and device information for security and analytics. We do not use Shopify’s e-commerce features, and no payment information is collected on this site.

2. How we use your information

We use the personal information you provide to:

  • respond to inquiries and communicate with you
  • prepare project estimates or proposals
  • deliver writing, editing, project management, or consulting services
  • maintain our business records
  • improve our website and services

We do not sell or rent your information, and we do not use it for advertising or marketing.

3. Sharing your information

We may share your information only in the following situations:

  • with trusted subcontractors who are supporting your project (e.g., editors, designers, translators), and only as necessary
  • with service providers who support our business operations (e.g., Shopify for website hosting, cloud storage services)
  • if required by law, such as to comply with a court order or legal obligation

We do not disclose client information to other parties without your permission.

4. How we protect your information

We take reasonable administrative, technical, and physical measures to protect your personal information. These include:

  • secure storage of client documents
  • controlled access to project files
  • use of reputable cloud services with strong security practices
  • limited sharing of information with subcontractors on a need-to-know basis

Despite these measures, no method of transmitting or storing data is completely secure.

5. Cookies and website analytics

Shopify may use cookies and basic analytics tools to operate the website and understand visitor behaviour. These cookies do not identify you personally. You can disable cookies in your browser settings if you prefer.

6. Your rights

You have the right to:

  • request access to the personal information we hold about you
  • ask us to correct or update inaccurate information
  • request deletion of your personal information, subject to legal or business requirements

To make a request, please contact us at the email below.

7. Retention of information

We retain client information only as long as necessary to:

  • complete your project
  • maintain business records for legal and accounting purposes

Documents or files provided for writing or editing may be deleted after project completion unless otherwise agreed.

8. External links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of external websites.

9. Contact us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Southside Communications Inc.
Email: patti@southsidecomms.ca
Website: https://southsidecommunications.ca/